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Have a little cheese with your whine?
Consider implementing a 3-solution policy if people keep coming to you with their complaints. My good friend Jason always said, if you have something to legitimately complain about, I will listen, but only if it also includes 3 solutions -3 ways that you feel can potentially make it better; otherwise all you are doing is whining.
Q: Complaining is easy. How easy is it to help solve the problem? Can you see this type of strategy worthwhile in your office?