Patient compliance is built on trust and leads to healthier, happier patients and a stronger life-long relationship with them.  Non-compliance on the other hand results in unnecessary delays in recovery, relapses and side effects.

• In what ways can you help build a solid relationship with your patients?
• What do you think prevents patients from being non-compliant? And how can you help turn that around?

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No, being organized is not always easy!  But the more organized you are, the more productive you can be!  First, we all need to ask ourselves...

• What really needs organizing? Is it our work station? Our desk? Our closet(s)? Our piles of paperwork? Our files? Our email? Our schedule?  Our thoughts?
• Now that we've identified some "problem areas" - can you suggest systems that can be put in place to help us manage them?
• What has worked for you?
• Or is there something in particular that we can help YOU better organize?   

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Sometimes, it seems a never ending battle to keep our schedule on time and sometimes it all stems from the doctor's inability to get out of the treatment room. Please help others by sharing ways to keep the patient flow on time!

• What are some of the reasons you have experienced that allow the doctor to fall behind schedule? 
• What or who is to blame?  Faulty protocol? NO protocol? Talkative people?
• What is your "trick" "tool" "method"  to getting the doctor out of the room with the patient when he/she has been there "too long?"

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It’s funny how the word “team” is usually synonymous with the word “sports” when, in truth, teams are hardly limited to the sports world. They come in all sizes and walks of life. It is also a misconception to think that in order to be a “team” there must be a large number of participants when in fact, as little as two people are all that is needed to fill the bill. 

• What does teamwork mean to you? 
• What are the pros and cons that you have experienced working alone - and with others?
• What does your practice do to encourage a team-environment?

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• Who is responsible for training in your office? Doctor? Office Manager? Co-worker?
• If not the doctor...how much input does he/she have in the process?
• Which methods/strategies have you found to be the most successful?
• Do you cross-train staff? Have you found this beneficial?
• Do you designate a certain amount of time towards training? Is it done before, during or after office hours?
• Do you evaluate their progress after the training period is over?

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