Topic List of Lectures

  • How can we become a more effective "Care Team?"

Tuning into each others needs might be just the ticket for building better working relationships...find out how: what strategies, concepts, changes and tools are needed!

  • OK, so who moved my cheese and why?

It is said that the only constant in life...is change, so why fight it? Lynn discusses simple ways to help you avoid the "upset" of Change in your practice and move on.

  • Communication Skills: Lost in Translation

With the introduction of new technology, there is a breakdown in face-to-face communication. What is missing from your message and what will it take to get it back?

  • A Web-Efficient Staff can Maximize your practice website & Market Your Practice

Your website is a great vehicle for attracting new patients and your staff may have just the creative streak it needs to stand out among the others. Find out how their input could impact and improve appearance, content, effectiveness and efficiency!

  • DESSERTS (Stress Management)

What do desserts have to do with Stress? A fun, light-hearted lecture that teaches about stress and gives suggestions on how to manage it.

  • Understanding Difficult Personalities

Conflict is a part of every workplace but doesn't have to stifle us when dealing with patients and co-workers. By understanding the strengths and weaknesses of various personalities, you can choose how to best act (and not RE-act) to difficult situations.

  • Effective Training Strategies

You don't have to train ALL your staff....just the ones you want to keep. Are you setting your staff up for failure by not providing the necessary training for them? Lynn discusses important training tools such as cross training, shadowing, delegation, management, procedure manuals, job descriptions and proper training technique.

  • Efficiency Deficiency

Are your current practice "systems" such as chart review, staff meetings, handling referrals, handling money, policies, collecting co-pays, insurance authorizations, daily interruptions, telephone, referrals, scheduling, etc. due for a "tune-up?"

This session will focus on the power of our daily operations and how they affect our stress, efficiency and patient flow...and how to improve them for maximum performance.

  • The Common Thread of Efficiency and Productivity (It's the Best Kept Secret)

It's not rocket science, but it's real as rain. After years of consulting with and analyzing practices, it becomes more and more apparent why the staff in some offices thrive and others merely survive. We will discuss some key elements of efficiency including those common threads that weave through every aspect of the practice and attach to productivity and success. Thrive or just survive? - you choose.

  • No-nonsense Efficiency Tips for the Staff and Practice

Learn how useful front and back office forms can help facilitate your time and organize your day.

  • Developing an Employee Manual

Why does your practice need an employee manual? How do I develop one? What should be included? These and other important questions are answered in this focused presentation.

  • Enjoy What you Do and Never Work a Day in Your Life

Does your work feel more like a JOB or a career? There is a difference and this presentation touches on finding ways to help you make your work environment one that you go to because you WANT to and not because you HAVE to.

  • got staff?

If you've "got staff", you're sure to "got concerns." Learn how to better manage certain situations and at the same time, help develop your staff to their potential. Join Lynn as she shares select electronic emails with you and discusses solutions to everyday problems. If you answered yes to that burning question, you will appreciate Lynn's select electronic emails that disclose and discuss real solutions to real problems that staff face on a day-to-day basis.

  • Hire Right and Make it Last

"What am I doing wrong?" Discussion of successful (and unsuccessful) hiring strategies
Maximize the face-to-face interview
Hiring tools including "telling" quizzes, role-playing, the CV, job descriptions
Compensation and Orientation; where do they fit in?
Have you ever hired someone and too late found out they weren't exactly the right fit for your practice? Have you taken your hiring protocol so much for granted that it no longer screens your applicants the way you really should?
Do you even have a hiring protocol or do you choose to fly by the seat of your pants? In this session, we will review proper hiring techniques, start-to-finish, including what to look for, the face-to-face interview, "telling" quizzes, the CV, the job description, compensation and orientation. It's a package deal.

  • You're FIRED!

Firing someone is never easy, but there is a right way and a wrong way to go about it. Knowing what can happen can help prepare you for what's ahead.

  • Strategies to Improve Patient Flow and Efficiency

Learn how to get your practice to run on time
Taking control of your schedule for better results
Making little changes that make a big difference
Instead of working yourself into the system; make the system work for you.

  • Internal Marketing for the Medical Practice

There are a number of worthwhile processes that the staff can get involved in to get (and KEEP) your name out there...with very little effort.

  • "...it Happens!"

Various office scenarios are discussed (What if your patient refuses to pay her co-pay? What do you do about patients that continuously arrive late for their appointment? What if your doctor reprimands you in front of a patient? What if your co-worker dumps all their work on you?) Are you handling these situations in the best way possible? Let's talk about it.

  • Job Satisfaction

Do you enjoy your work because you are happy or are you happy because you enjoy your work? Hmmm....

  • Mixed Bag-O-Pearls

First impressions, Managing our patients demands, The technological explosion, Work dynamics, Policies and Procedures...open discussion leads to sharing pearls that help us deal with these situations by properly managing them.

  • Office Management Toolkit

Strictly for Office Managers...this session deals with Management issues including conducting staff meetings, leadership, front and back office job descriptions, performance management, staff motivation, resolving conflicts, maintaining a productive doctor/staff dynamic, risk management, professionalism and problem solving.

  • Performance Monitoring and Review

The Purpose of a Performance Review
Stumbling Blocks
Preparing for the meeting
The Focus of the meeting
The 360review

  • Integrating Staff into Practice Protocols

Would you rather work smarter or harder? The doctor is the primary financial driver of profits in the practice and if they delegate tasks to the lowest paid person that can do it well, they can maximize their valuable time.

  • Ten Golden Rules of Professionalism for the Assistant

Ten simple rules every assistant should know and remember when dealing with patients, doctors, co-workers and the public.
Objective: To discuss the importance of professionalism for the assistant in:
Patient care
Working with doctors and co-workers
Creating a work ethic
Creating a positive image

  • On-the-job Stress Management

Having difficulty managing your time? Feeling the Pressure? Learn to apply some coping strategies before you become another statistic!

  • Spring Training

A full day seminar lead by Coach Homisak who talks about:
-Who's on First? (Functional Job Descriptions)
-No Arguing with the Ump! (Communication and Conflict Resolution)
-Training Camp (Effective Training Strategies)
-Being Part of the Winning Team! (Team Building and Motivation)
-Playing By the Rules (Developing an Effective Office Manual)
-Controlling the Clock (Scheduling Techniques and Time Management Tips)
-The Box Office is Open (Billing and Collections)
-Recruiting Your Players (Hiring for Keeps!)
-Grand Slam! (Staff Motivation)
-Assessing your Team Stats (Conducing Performance Reviews)
-Do you Need a Good Year Blimp (Internal Marketing Strategies)
-Dugout Talk (Organizing Productive Staff Meetings)
-Fan Appreciation (Customer Service and Patient Management)
-On Being an Effective Manager (Leadership Skills)
-Prevent Unsportsmanlike Conduct (Professionalism)
-Covering all the Bases (Stress Relief)
-In the Locker Room (Time for Q&A)

  • WOW! Your patients and watch your practice grow! (Customer Service)

Remember....There's a PERSON attached to those feet!! Customer Service seems to be a lost art. Effectively communicate with your patients, utilize effective management tools and make maximum service a priority at the front desk and in the treatment room. It's all about patient satisfaction.

  • Staff Incentives

What are considered some "key" incentive....and do they really work tomotivate my staff?

  • Spotlight on Staffing Issues - A-Z

"I have tremendous staff turnover...what am I doing wrong?"
"There is always confusion over who should do what? Why?"
"I give my staff raises every year...but it never seems to be enough. What do they want from me?"
"Staff meetings are a waste of time in our office...no one takes them seriously and nothing ever gets accomplished."
Lynn discusses these and other pervasive concerns that she finds are common in most offices. What is it that YOU need to know?

  • Staff Management and Leadership Skills

Doctor, know thyself: Learn what kind of leadership style best describes you and how that impacts the bottom line
"Nitty-gritty" communication skills that can alter behavior
Beware! The Micro-manager
Does "boss" have to be a four letter word?

- Telephone Etiquette
The telephone is a critical tool for your office that many times gets taken for granted. This presentation provides an excellent review of basic (and sometimes forgotten) telephone etiquette and protocol.

  • Time Management Involves Eliminating Time Wasters

Making things run smoother in our office is most frequently described in terms of saving time...but have you thought about eliminating all those things that "hog" and re-direct our productive time? Efficiency is not always about what you DO..but sometimes what you DON'T do!

- Ways to Prevent your Staff from Leaving
"WHAT DOES MY STAFF WANT FROM ME?" Find out not only what employees want, but how to keep good workers from bolting out the door!

  • 5 Fundamental Principles to Building a Winning Team

-Building a Happy Staff
-Building a Productive Staff
-Building the RIGHT kind of Staff
-Building your "POP" (Promotional Opportunity Potential)
-Building a Backup Plan

  • Symptoms, Diagnosis, Treatments and Prognosis of Workplace Negativity

Part I. What challenges do we face in a Negative Environment?
-What IS Workplace Negativity? Is it "catchy?"
-How can we recognize it....what does it look and sound like?
-How to deal with negative Co-workers, Employers and Patients
-Overcoming those explosive "Hot Buttons"
-What impact does Negativity have on Productivity?
-How harmful is it to our Attitude?
-How to stay sane in an insane environment
-What's Change got to do (got to do) with it?

Part II. How to Turn "Negativity" into "Positivity"
-Does "Negativity Repellent" come in a can?
-Are you part of the problem or the solution? - Analyze your attitude
-Managing and Minimizing Workplace Negativity
-STOP IT...before it spreads - (survival tips)

Part III. Team Building 101